In working with a member, we found that there could be a problem with the Apple "Airport" Wi-Fi (This is Apple's name for their router system). If you are having trouble and you use an Apple "Airport", please take your laptop to Starbucks or the library and see if it works great there. If so, then it's probably the Wi-Fi system in the house. We don't know why yet, so if you figure it out, let us all know.
Livermore, California, USA near San Francisco