I bought an Artista 730 about a year and a half ago. It was my "dream machine", and a surprise from my husband. It is my third Bernina, and I, too, have been a loyal customer since the early 1990's.
This machine has been a disappointment to me--not up to Bernina quality. There have been a number of things wrong with it, one or two which don't seem fixable. I'm always having to fuss with it to get it to sew, always having to take it in to be fixed, not what I expect of a Bernina. What I wish is that Bernina would take this one back and give me another one just like it, but the dealer has told me they don't do that.
The only reason I keep it is because of the BSR. As soon as my free motion skills improve or some other brand comes out with something as good as the BSR, I will probably trade it in. I was considering writing to the CEO of Bernina as the above poster did, but I now see that it will be a waste of time.
I would be happy for input on how others have gotten difficulties resolved, and I can list my difficulties and document my repairs.
If I have posted this in the wrong section, I apologize. Please let me know where and how to move it and I will be glad to do so.
If Ihave posted this in tthewrong section, iI apologize I'll ease let me know where and how to move it.r