We have been working with the new format and have found the following so far:
If you have an older machine the problems come from either not having the latest version of Adobe Flash or a speed that is less than 200 kbps. Test your speed and get Flash on our navigation bar at Help>FAQ>test...speed.
If you had a problem and it got fixed please post a reply and let us know how you did it.
On newer machines, we have found that Adobe does not have a flash that works with Internet Explorer 64. When viewers go to Explorer 32 (which comes with Vista and Windows 7) it corrects the problem. Or use Firefox or Chrome. Just Google "Firefox" or "Chrome" and you will see the download area. They are both good and safe.
People using Linux have problems we still don't understand.
I have contacted my editor and we are looking at offering both the old and new versions. We wanted to try to make the new version work for everyone before we switched to both formats because it doubles the confusion, processing time and cost.
If you are still having problems send me an email at firstname.lastname@example.org
and I am sending the information off to Ooyala, our new video provider. Thank you for your patience.